5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have found is that almost all security guard companies are capable of supplying the support that property supervisors want, but too often do not due to a lack of continuing excellent management processes.
Keyholding London companies are unlike any seller a property supervisor usually hires. If you hire a painter, you are able to see whether they do their tasks by taking a look at the walls. But when you hire a security guard company, how often can you determine if the guard company is doing their job including running background checks and drug screenings, providing great training to your guards, and efficiently tracking and supervising your defenses. In most instances they probably are, but it is important to implement a system of verification and quality management to make sure that problems connected with the deficiency of doing these tasks do not begin to happen.
In this article we’ll talk five (5) easy actions to improving your safety guard service and achieving what you imagine as your ideal gate house security guard Construction security guard, office security guard, gate house security guard.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified level of training before they could begin working as security guards. If your state is one of these states, make sure your security guard company is compliant.
If you’re in a state where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security company and ask yourself does it look adequate.
It is also the security guard firm performing history and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb method to screen if the guard is a fantastic match for your house is to conduct a brief”interview” to get a sense of the guard and also to describe your expectations. This initial conversation can tell you a good deal on what to expect from that guard and it provides you a chance to ask another guard if you feel it is necessary.
Assess Guard Training
Though most security guard companies have an extremely comprehensive orientation that introduces each guard to the company itself, in many circumstances the shield’s orientation to his assigned property isn’t quite as complete. We predict the orientation to the assigned property”Site Specific Training”. Learn What your website specific training looks like:
• Can it happen at your premises?
• How long is each officer educated?
• How long can the security firm double bank? (Double banks is the process of having a seasoned guard working at the same time as the new guard.)
Determine the answer to every one of the questions and make sure they fit with what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and your website specific training to get an understanding of what goes into preparing a guard to work at your premises.
Protect supervision is one of the more important factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel their work isn’t important and they begin to see themselves as not as a part of the security group. When guards do not feel as part of your group it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract doesn’t demand on-site supervision, how can your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of remote supervision that prove most successful are: Officer Tour Tracking Systems Officer Check-Ins
In case your guards are required to make rounds of your premises, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are in your premises. These tracking systems allow the security guard company to monitor the log and time the activity of these guards while they are making rounds to several areas in your premises. Many Officer Tour Tracking Systems can generate reports which empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that using a system for guards to check in regularly with the safety guard company provides a method of making sure each guard is safe and alert. By having guards check-in regularly with the safety guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your safety while you are not there. Through these inspections, make sure that you ask your safety guards questions about their responsibilities and duties to make sure they know their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your continuing security program. Bear in mind, when choosing a security consultant be sure the consultant isn’t really a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.